3/24/17
I was referred to Ellis Endodontics by my dentist to investigate the cause of pain in one of my molars. Turned out I needed a root canal and I was dreading it due to a previous nightmare experience with a root canal several years ago. Dr Nakata and staff were exceptional and I knew I was in good hands immediately.
As luck would have it, after the root canal was performed, I was still experiencing pain in the tooth next to it (but the one they worked on was fine). That tooth had a root canal and a retreatment on it years ago. Dr Nakata patiently tested the tooth several times before attempting to go in. It was technically an impossibility that I was feeling pain in a tooth that had the nerves removed but he took the time to get to the root of the issue and did not brush me off as many other dentists would. Sure enough, there was a nerve left in the tooth (yes, after a root canal and retreatment performed by another endodontist). They accommodated me by doing the root canal immediately. The nerve was curved, extremely thin and complicated but Dr. Nakata did not give up and spent a long time cleaning and treating it. In addition to all this, they adjusted the pricing since it was not a full root canal and were very transparent that they were not sure what the outcome would be since it was the third time the tooth had been worked on. Fast forward two weeks and I am finally pain free and have not been fully pain free on that tooth for several years.
So, after having two root canals within a 10 day timeframe, I can honestly say I was blown away by the level of professionalism, transparency, compassion and overall technique. Dr Nakata even called me personally to ask how I was doing after the second root canal.
I always try to provide feedback when someone goes above and beyond and I feel compelled to do this for the team at Ellis Endodontics. From the front desk to the dental hygienists (thank you Agnes for making me feel so comfortable!) I am very grateful to have been sent here for my problematic molars.
Don't think twice about going somewhere else. I drove all the way from Glendale and I don't regret it one bit.
Thank you!
Sahira, M